Shipping policy
SHIPPING
Support
For questions about shipping, orders and returns, please send an email to: orders@chicksthelabel.com
For other questions, please send an email to: support@chicksthelabel.com.
Please note that all our products are designed and manufactured with care. Once your order is completed, our team will print your design on your new shirt. That means that it is made especially for you. Please check the sizing chart page to make sure you order the right size of your T-shirt.
We only print, when you order and that means no waste of unsold clothing.
We put quality before speed, nonetheless your order will be with you in no time – and with no flaws. Average time from order placement to shipping for delivery is around 10 workdays. Shipping within the Netherlands is faster.
Once again. Why 10 workdays... We only produce when you order. We finish every product by hand and this method takes time. But it means that we have no waist of unsold clothing and the product is especially made for you!
We offer various methods of shipping to ensure you receive your package as soon as possible.
| Shippingcosts | Price | Free shipping above |
| Within the Netherlands | € 6,50 | € 75,00 |
| Belgium | € 7,99 | € 75,00 |
| Germany | € 10,00 | € 100,00 |
| Other EU countries | € 14,95 | € 150,00 |
| Outside EU | € 30,00 | € 200,00 |
Outside Europe:
Packages will be shipped (see shipping costs above) using our standard shipping service, which will be PostNL or DHL. Customs, taxes, duties, and collection fees may still apply. All duties and/or taxes are the responsibility of the customer and are not collected by CHICKS THE LABEL, nor are they included in the order total. Any applicable fees will be due upon delivery. We deliver worldwide. However we do not ship to APO, post office box or FPO address.
International Shipping Policies
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.
Inspection
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in the condition that you expect, please mail to orders@chicksthelabel.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
Shipping Errors or Damaged Products
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 14 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the wrong or damaged product, as per our Shipping Policy.
Safe & secure shopping
Our checkout process is fully encrypted to ensure all personal information is kept safe and secure.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.